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Original topic:

Green line issue on S21 fe

(Topic created on: 06-15-2024 09:42 PM)
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Cjon2311
Active Level 1
Options
Galaxy S
I never thought I would have to face such an experience. Got a green line on my S21 fe right in the middle of the screen after 6.1 update. The line is very thin and exactly in the middle. A bit confused whether it's a hardware issue or a software issue. 🇧🇩
15 Comments
Faizur451
Active Level 3
Galaxy S
Another victim.
I am also affected with the green line. Not the 6.1 update but the previous Security patch update (April).
So I didn't update the OS this time, afraid it will cause more green lines.
They gave free screen replacement in India for other models but not for mine(s22).
Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Cjon2311
Active Level 1
Galaxy S
Thanks
goodthings
Expert Level 5
Galaxy S
Your's most welcome.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Power OFF Galaxy smartphones and turn ON-
To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

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Ebinu
Active Level 1
Galaxy S
My s21 fe also have green line on display after update. The service center rejected screen replacement. It's a scam from Samsung
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