Dear Sir/madam, I am very worried since last one month regarding the green line appear on display from s21 ultra which came after the software update in Aug.24. I also contacted the samsung service center for this. Who told that it is chargeable. Because this problem occurred due to software updates.i am unable to pay any charges for this. Therefore,this solution should also be found by the samsung itself. Because we have been trusting the samsung and using it's products for years. Today we hope that the samsung will maintain it's trust by solving our problem. I always be grateful to the samsung for this
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues.
Our highly qualified service engineers here at our service center. They are equipped with advanced technologies and are dedicated to delivering the best possible solutions for customers issue. However, you have already visited the service centre and they have guided you through the information after the physical inspection of your device, the chargers are applicable for the repair.
