I want every S22 and S23 series user to see this, because the way Samsung India is handling the pink/green line issue is extremely disappointing.
My S22 Ultra developed a permanent pink line and random green lines immediately after Samsung’s official software update — the same globally reported issue thousands of users are facing.
I contacted Samsung India multiple times, visited the service center, created a job sheet, and even reached out to Samsung Gulf (where the device was purchased).
Samsung Gulf clearly stated that this is a global issue and that several regions have implemented goodwill display replacement programs, since the problem started after Samsung’s own software update.
But Samsung India:
❌ Refuses to acknowledge the global pink line issue caused after Samsung’s software update
❌ Refuses to acknowledge the global goodwill replacement program
❌ Refuses to escalate my case to Samsung Global, even after I requested it multiple times
❌ Refuses to give any proper explanation — only repeating the same line: “Your device is out of warranty.”
❌ Their only so-called “solution” is: “Go to the service center and replace the display by paying ₹23,000.”
No explanation.
No admission of the software-triggered defect.
No transparency.
No global escalation.
Nothing.
For a flagship device, this is truly shocking.
I trusted Samsung as a global brand, but Samsung India is refusing to take responsibility for a globally acknowledged issue and is placing the entire burden on customers.
If Samsung cannot even escalate a global problem to Samsung Global, what is the meaning of calling themselves a global company?
Every S22 user deserves to know:
Samsung India is refusing acknowledgement, refusing escalation, and refusing any real solution — only asking users to pay ₹23,000 for an issue caused by Samsung’s own update.
This situation is unacceptable and needs serious attention.
Samsung is not willing to escalate this issue to the global team. They simply deny my request. I told them to share me a mail why it is not being escalated, and for that also they are not responding
We would like to inform you that our senior team has reviewed your concern thoroughly. They have provided you with the necessary information and resolution regarding the matter.
Please be informed that the service can be done on a chargeable basis as per our policy. You can coordinate with the service center for further processes.
Please let me know the reason why the issue cannot be escalated to the samsumg global team, since samsung India is denying the goodwill replacement program. Samsung India is claiming it is purely a hardware issue and doesn't acknowledge this issue happens after official software update. I repeatedly requested to give me a written confirmation why the issue cannot be escalated to the global team, for that no reply at all. For a global brand like samsung, and for a premuim device it is totally unacceptable what matter it is
