Original topic:

Green line issue after software update.

(Topic created on: 06-15-2024 11:02 PM)
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RvRj15
Active Level 4
Options
Galaxy S
In my S21 Ultra green line appeared within 2 days after Software Update. Samsung doing this shameful tricks so that customer has to upgrade to new smartphone. If their top of the line smartphones are not good to use for 2-3 years then they are cheating their Premium customers.
Waiting for some reply from Samsung. 
Please respond #Samsung
4 Comments
Nobyos
Active Level 8
Galaxy S
You have to wait for the reply from Samsung, they will reply and ask you to take your own cash for the screen replacement.
That's where Samsung's marketting strategy
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Power OFF Galaxy smartphones and turn ON-
To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

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