Green line issue after August update.

[achauhan85]

After I update my s22 ultra with 1st august security patch update, Suddenly green light started coming on screen. I went to service center they told it is not under warranty but my phone is just 1.8 months old. I called customer care they told me that color of side panel is faded so it is cosmetic issue and because of that your display can not be replaced they told me that they can only replace if mobile is 100% without any scratch or color fade issue. But in real if we use mobile it will get little scratched even with dust particle. Samsung has policy that they replace screen once with free of coast if issue happens because of update. They denied my request and tell me to pay 21k for display replacement. I am very disappointed with samsung services not expected such things from them. Worst experience.

[Samsung_OneUi]

Nothing, Just go to consumer court.

[Swatit394]

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[junaidmicro]

Same problem I am facing after August 2024 update.

[Dineshsagar]

End of Samsung is near, it is very disappointing to see this happened to a phone which was priced >1 Lakh.

[JSSINGH98]

I just want to share my case with you.
My S21 ultra phone has been around for 3 years and 6 months. I never dropped, scratched and updated my phone but still a green line suddenly appears on my phone screen. I complained Samsung about this issue multiple times, but in the end Samsung wants a quality check on my phone which was a water test which you have talked about in your case. Despite my phone failing in the test, they still gave me a free replacement for my S21 ultra screen because of a green line issue. I just paid the GST and labour charges to Samsung, which is approximately Rs 3800.
In addition to this i also want to tell here that write an email to the CEO desk, which is available on the Samsung website in the support section, and include your entire case in that email. You will receive a call from their end. But you just have to note one point: you should not agree to their points that the screen should not be replaced free of cost as it is a manufacturing defect. In addition, you must write an email to the CEO's desk multiple times until they decline your claim.
I also wrote emails three times to the CEO's desk and also to the service head. I reached out to the Samsung support center and created a forum for my case in the Samsung member app, but no one accepted my claim. In the end, I sent a fourth email to Samsung's CEO's desk, and they acknowledged my claim. The whole process took me 25 days to replace my screen without any cost.

[Biren55]

Post this issue on Twitter, Facebook, and Instagram by tagging Samsung India so that you will be contacted later.

Also, email it to the Samsung India CEO.

[achauhan85]

I did the same. Anyways thanks for reply.