Green and Pink line appear on Galaxy S22 plus.

[ruchita_]

I updated software on Oct 30,2024.

On Oct 31,2024 I observed a light green line and the following day (01 Nov,2024) Pink line came right next to the green line.

"I also observed that green line disappears sometimes and it appears again"

I visited service center and they mentioned the cost for screen replacement is 16,500 .

They also assured the issue will no ever reappear again once the screen replacement is done.

I purchased the phone in October 2022.

[Oneui_new]

😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. However, as you have already connected service team and they have guided you after inspecting the device according Samsung policies the chargers for repair are applicable. Furthermore, we would suggest you to kindly coordinate with the service team for further assistance.

Warm Regards,
Samsung Customer Support

[ruchita_]

Is samsung not going to give free screen replacement for the plus series .As it was done for the ultra and S21 FE models?

[Santoshpanigrahi]

Dear Samsung, if problem is occurring on the s22 series models after the software update then please take the responsibility of the error and change your guidelines and extend the support to the premium devices like s22 and s22 plus models we don't pay premium amount to experience this low standard issues on our devices. The issue might be occurring from various factors but when you recognize the issues on your listed devices like s21 series and s22 ultra then why not other S series devices which are facing the genuine problem from users end. Kindly consider the other devices and give us the service that we truly deserve

[DurgaMutyala]

I'm also facing same issue with s22 plus

[ruchita_]

One more Pink line