Green Line on Display After Update – Galaxy S23

[chewta]

I recently noticed a green line appearing on myGalaxy S23's display. This started happening after a recent update. My phone is about a year old. Has anyone else experienced this issue? Any possible fixes?

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Android version :14

One ui version: 6.1

[itmerk]

😮😮

[ram_ram]

Sir contact samsung care + through my galaxy app send email your complaint samsung changed my s22 mobile display green line problem try sir

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[chewta]

I visited a nearby service center, and they inspected my phone. They confirmed that the issue was caused by the latest update, with no physical damage found, and assured me that a reset was not necessary. They advised me to contact Samsung’s helpline, which I did. However, despite their promise to call back, the issue remains unresolved. My phone is only a year old, and I’m extremely dissatisfied. This problem was caused by Samsung’s update, not by me, yet I’m being asked to pay for the service. This is unfair to customers. With such an experience, I’d rather switch to Apple for my next phone.

[Hesham04]

In my Samsung s23 also green line appear after jan update My phone is also year old once the warranty over this happen....

[chewta]

How did u resolved?

[Hesham04]

Not resolved i am waiting for one ui 7 update last hope of suppose the update not remove the green line then want to change the display Samsung worst 😔😔

[chewta]

This issue was caused by a Samsung update, not us, so there's no need to pay for the service. Payment would only be required if the problem were on our end.

[Hesham04]

I update the jan security update after two days a thin line occur then after two days the line get thick and it become fully visible green