Green Line and Disappointing Service

[Members_tTMFMag]

Dear Team,

This is with utmost disappointment that iam writing this email with regards to my Samsung Galaxy S22+ which was purchased on 13th September 2022 and just within 2years of purchase I receive the regular software update info and post updation, there is a GREEN LINE right in the middle of the screen.
I reach out to your service centre at Deira City Centre UAE, and the simple answer they give is , you have to replace the screen which will cost me around 700 AED.
Why should I spend money out of my pocket for something which Samsung is solely responsible?
Your software update lead to this problem, which means you have to fix this. Why should the customer be spend for this?
Unfortunately the technical service engineer was clueless about this and he gave me the taught answer that this is " company policy". Iam really sorry but I refuse to accept this and request you to please provide me with a solution that does not involve unnecessary spends at my end and at the same time solves my concern as well.
Iam attaching a picture of my screen and also im sending you the details of my phone.

Product Name: Samsung Galaxy S22+
Model Name: SM-S906E/DS
Serial Number: RFCT506G3GE
UNITED ARAB EMIRATES: TRA ID: 0016333/08 TA: ER03941/21
IMEI: 355705441852352

Also keeping you informed, I would totally raise a complaint with the consumer rights forum with all these details failing to get a response from the concerned.

Rgds
Sreya Nair

[LEADER_OF_CANADA]

Hi

[NAZi01]

😂

[akrammi]

Yes you are right this must be raised either with in some consumer forums or courts.
But unfortunately these Big company play very safe.
If you completely read tge description of update/patch they clearly mention that if something goes wrong with your mobile then we are not reaponsible. Please install this update on your own risk.
So may face like these kind of arguments.

[Samsung_specialist]

We sincerely apologize for the inconvenience that you are experiencing. We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link:  https://www.samsung.com/ae/support/service-center/  

Therefore please share service order number that start with 428, to follow up the visit with the service center.

[SamsungSellNForget1]

I'm having the same problem as you. Samsung denied my service request and told me to pay for the damage they caused with their fraudulent updates. I'm planning to sue them for their fraudulent behavior. If you've done the same, please let me know so I can join your lawsuit or follow the same procedure. Thanks

[ZainDamudi]

 i suggest , report the issue along with Ticket number to Dubai Consumer .https://consumerrights.ae/en/pages/consumer-complaint.aspx i have already submitted the complaint. if we all do it together. we can get this done through Dubai Consumer help.