Original topic:

Green Line Issue

(Topic created on: 05-30-2025 11:06 AM)
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Samsungoli
Beginner Level 2
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Galaxy S
My friends reported green line issues for their S Series mobile phones after one ui update.
I am afraid that I am using S25 phone because this is happening after 2 years of usage. We might ended paying 10k to 20k based on model in future.

Is there any official updates from Samsung regarding this issue ?
3 Comments
ram_ram
Expert Level 2
Galaxy S
Samsung service center and samsung customer support don't provide free replacement for Green line problem
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We strive to provide an impeccable product experience. Our products go through rigorous quality checks that are recognized globally.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter as per Samsung guidelines.

If anyonce facing the line issue on their devices, we would kindly request them to visit the service center, and we hope they will be able to assist them after inspecting your device. They will ensure receive original parts at a genuine cost along with a service invoice.

They can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Samsungoli
Beginner Level 2
Galaxy S
Thank you for you message. Issue happened on S22 + after one UI 7 upgrade. What is mistake did by customer.
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