Green Line Issue on S22 Ultra Post One UI 7 Update

[gowtham04raj]

After Samsung’s One UI 7 update, my S22 Ultra got a glaring green line across the screen. I dragged myself to their service center, only to be slapped with a refusal for a free screen replacement. Their ridiculous policy demands the phone be under three years old, even though they’ve extended their so-called “free screen replacement program” until September 2025. My phone, bought at launch in March 2022, is barely over three years old—three years and three months, to be exact. They had the audacity to demand ₹23,000 for a new screen. My phone is flawless—no dents, no scratches, no water damage, and works perfectly otherwise. This mess is entirely Samsung’s fault, caused by their incompetent software update.

I tried contacting their useless customer care by phone, but it was a nightmare. Their lines were always busy, and when I finally got through, I was redirected to the irrelevant home appliances department instead of the mobile division. They promised callbacks that never came, no matter how many times I tried. On the rare occasion I connected with someone, they parroted the same garbage about their three-year policy and insisted I pay for the screen. After wasting my time arguing, they claimed they’d escalate it to their “higher officials” but demanded a job sheet first. I went back to the service center, got the job sheet, and tried calling again—surprise, surprise, their lines were still a joke.

Fed up, I turned to their abysmal WhatsApp support. They kept repeating the same infuriating line: “You have to pay, you have to pay.” When I demanded they escalate it to someone with actual authority, they flat-out refused. After relentless back-and-forth, they finally claimed to transfer me to a “supervisor.” Within a minute, someone contacted me, but I highly doubt they were anything more than another low-level drone. On the phone, they arrogantly dismissed me, saying I had to pay. While we were talking, I could hear them typing in the background. Right after the call, I checked WhatsApp and saw a message sent at the start of our conversation: “Since there is no response, we are disposing of this chat. Please feel free to get in touch for any further information.” This is the kind of deplorable, unprofessional trash I’ve come to expect from Samsung. What an absolute disgrace.

Their three-year policy is a blatant scam. My phone, launched in March 2022 and bought at launch, is barely over their arbitrary limit. Samsung pushes updates to all S22 Ultra models at once, not based on purchase date, and they’ve admitted the green line issue is their fault—hence the free replacement program. Yet, they refuse to honor it for a phone that’s still due one major update. Their software support should cover the damage they caused, but apparently, Samsung’s promises are worthless.

I escalated this farce by filing a complaint with the National Consumer Helpline (NCH) and emailing their service head and CEO desk. I got a call from the CEO desk, but they just spewed more nonsense: my phone’s out of warranty, so I have to pay. They had the nerve to claim this is “normal” for phones over three years old and even suggested I mishandled it—pure lies! I’ve never dropped my phone, and it’s in pristine condition. They even threw out some garbage about “dead pixels” being a quality issue due to the phone’s age. A flagship phone with low-quality materials? Samsung’s gall is unbelievable.

Samsung promised four major updates for the S22 series, and newer devices get seven. Yet, their phones are apparently designed to break after three years. This isn’t just incompetence—it’s a deliberate scam. Their software updates are nothing but a marketing ploy to sell phones, with zero accountability for the damage they cause. If they can find a single dent, scratch, or drop of water damage on my phone, I’ll pay for the repair. Do they dare take that challenge? This is outright fraud.

I own a Samsung S22 Ultra, S21 FE, Galaxy Watch 4, and Galaxy Book 3 Pro 360, but I bitterly regret every single purchase. Samsung’s customer service is an absolute travesty, and I’ll never buy or recommend their products again. They’ve earned the name “Scamsung” with this shameful behavior. I’m beyond disgusted—Samsung, you should be ashamed of yourselves.

[gowtham04raj]

They never care about customers. 

[AMXĹ]

My S23 also got a pink line after One UI 7, but after calling their customer care for a week straight and emailing the CEO, I got it replaced for free.

[Gst26]

This is Samu's unethical code of conduct 🤬🤬 They intensely or unintentionally forced us to change Phones after 2-3.. On one side they make us happy by announcing 3/4/7 years update policy and on the other hand Start downgrading your Phone just from next year onwards (On arrival of Same new Series) and after 2-3 years Some users face issues like you while some lucky ones escape from such damages. Same issue with one of my Friend with S23U and earlier he was blind Fanboy of Samu and keep on insisting me for updating my S22U as soon as new major update arrival bt i take time in updating or even escaping major update by seeing downgrading/features removal policy from Note8 onwards.. And I am still on 1UI6.1 and my big fanboy is nomore fanboy & Somewhat agree with me..So don't be eager in updating phone with major update as soon as it arrive take time & see others reviews/Feedback then go for it.. Seeing this forum from 7-8 years users start crying for new update as if Samu will do Miracle to their phone 🤔. Any way Bad luck bro and these Companies keep playing with emotions of users 🤬🤬

[gowtham04raj]

Exactly

[ram_ram]

My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply try

[gowtham04raj]

Your phone less then 3 years old?

[Praseed]

Had the same problem... have been using samsung for 9 years now will have to think twice bcuz of such service. Look at reply I got from customer care.

Greetings from Samsung Customer Support!

We sincerely apologize for the inconvenience you have to go through.

As we have already informed you that your device is out of warranty and age of your device is more than three years old so, the repair will be done on a chargeable basis. So, we request you please coordinate with the service center for further resolution. Kindly understand the situation, we cannot go beyond the Samsung Warranty guidelines. We respect your expectations, but we can proceed only as per Samsung Guidelines. 

[Muntasir_Mamun]

I am going through this problem too on my  S21 ,,,,,uncountable pink & green lines😤 trusting in samsung is totally loss