Green Line Issue on S22 Ultra Post One UI 7 Update

[gowtham04raj]

After Samsung’s One UI 7 update, my S22 Ultra got a glaring green line across the screen. I dragged myself to their service center, only to be slapped with a refusal for a free screen replacement. Their ridiculous policy demands the phone be under three years old, even though they’ve extended their so-called “free screen replacement program” until September 2025. My phone, bought at launch in March 2022, is barely over three years old—three years and three months, to be exact. They had the audacity to demand ₹23,000 for a new screen. My phone is flawless—no dents, no scratches, no water damage, and works perfectly otherwise. This mess is entirely Samsung’s fault, caused by their incompetent software update.

I tried contacting their useless customer care by phone, but it was a nightmare. Their lines were always busy, and when I finally got through, I was redirected to the irrelevant home appliances department instead of the mobile division. They promised callbacks that never came, no matter how many times I tried. On the rare occasion I connected with someone, they parroted the same garbage about their three-year policy and insisted I pay for the screen. After wasting my time arguing, they claimed they’d escalate it to their “higher officials” but demanded a job sheet first. I went back to the service center, got the job sheet, and tried calling again—surprise, surprise, their lines were still a joke.

Fed up, I turned to their abysmal WhatsApp support. They kept repeating the same infuriating line: “You have to pay, you have to pay.” When I demanded they escalate it to someone with actual authority, they flat-out refused. After relentless back-and-forth, they finally claimed to transfer me to a “supervisor.” Within a minute, someone contacted me, but I highly doubt they were anything more than another low-level drone. On the phone, they arrogantly dismissed me, saying I had to pay. While we were talking, I could hear them typing in the background. Right after the call, I checked WhatsApp and saw a message sent at the start of our conversation: “Since there is no response, we are disposing of this chat. Please feel free to get in touch for any further information.” This is the kind of deplorable, unprofessional trash I’ve come to expect from Samsung. What an absolute disgrace.

Their three-year policy is a blatant scam. My phone, launched in March 2022 and bought at launch, is barely over their arbitrary limit. Samsung pushes updates to all S22 Ultra models at once, not based on purchase date, and they’ve admitted the green line issue is their fault—hence the free replacement program. Yet, they refuse to honor it for a phone that’s still due one major update. Their software support should cover the damage they caused, but apparently, Samsung’s promises are worthless.

I escalated this farce by filing a complaint with the National Consumer Helpline (NCH) and emailing their service head and CEO desk. I got a call from the CEO desk, but they just spewed more nonsense: my phone’s out of warranty, so I have to pay. They had the nerve to claim this is “normal” for phones over three years old and even suggested I mishandled it—pure lies! I’ve never dropped my phone, and it’s in pristine condition. They even threw out some garbage about “dead pixels” being a quality issue due to the phone’s age. A flagship phone with low-quality materials? Samsung’s gall is unbelievable.

Samsung promised four major updates for the S22 series, and newer devices get seven. Yet, their phones are apparently designed to break after three years. This isn’t just incompetence—it’s a deliberate scam. Their software updates are nothing but a marketing ploy to sell phones, with zero accountability for the damage they cause. If they can find a single dent, scratch, or drop of water damage on my phone, I’ll pay for the repair. Do they dare take that challenge? This is outright fraud.

I own a Samsung S22 Ultra, S21 FE, Galaxy Watch 4, and Galaxy Book 3 Pro 360, but I bitterly regret every single purchase. Samsung’s customer service is an absolute travesty, and I’ll never buy or recommend their products again. They’ve earned the name “Scamsung” with this shameful behavior. I’m beyond disgusted—Samsung, you should be ashamed of yourselves.

[BiRdMaN]

This is so unacceptable from a brand like ScAMSUNG
So many users are complaining about the battery and green/pink line issues but Samsung is doing nothing and they are too involved in OS updates as they've promised for 4 to 7 years of updates and forget other issues
It's like we will keep our promise we give you 7 years of OS updates but will not fix BUGS

All these issues are coming after updating to ONE UI 7

[gowtham04raj]

Yes

[BiRdMaN]

I've switched to iphone

[bobbyxp]

I think of Switching to other brands because of the same reason 😢

[gowtham04raj]

Yes. But that is not a proper solution

[raghav8125]

Yesterday I have faced same green line issue on s23

[gowtham04raj]

Did you contact samsung?

[raghav8125]

Yeah I have mailed them they informed to visit service center

[P_rin_c_e]

Dude, I got my S22 Ultra on March 17, 2022, and now I've got three lines after the One UI 7 update. My brother has the same thing going on.