Green Line Issue After Update – Why Only 3 Years Free Replacement When Support is Promised for 4–7 Years?
Samsung promotes 4 to 7 years of software updates for its flagship S series devices, encouraging long-term use and trust in the brand.
However, if a software update causes display issues like the green line, Samsung only offers free screen replacement within 3 years of purchase. This is unfair to customers who are still well within the promised software support period — especially when the issue is a result of Samsung’s own update.
This policy feels misleading and inconsistent. If Samsung truly stands by its long-term support promise, then it should take full responsibility for update-related issues, even beyond 3 years.
Please address this gap and offer fair support to affected users.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
If anyone facing line issues on the device's display, we encourage them to visit any Samsung authorized service center. Our technician team will inspect the device to provide the necessary assistance.
Please note that Samsung is offering free replacements for selected models, applicable only to products without any physical or liquid damage. Additionally, we are taking your valuable feedback regarding the extension time period for models for the display policy into consideration.
Rest assured, we are dedicated to delivering best-in-class services, and all repairs are performed by trained and certified engineers of Samsung. Additionally, all parts used will be genuine to ensure the highest quality of service. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
