Subject: Report of Grainy Display Issue on S24 Ultra in Low Light Conditions
Dear Samsung Support Team,
I hope this message finds you well. I am writing to report an issue with my recently purchased S24 Ultra smartphone.
I have noticed that when using the device in low light conditions, the screen appears to be grainy or pixelated. Despite adjusting the brightness and display settings, the clarity of the screen does not improve. This issue significantly impacts my user experience, particularly when viewing content or using applications in dimly lit environments. The issue can't be unseen and really disappointing and disgusting.
I have thoroughly researched potential solutions online and have not found any satisfactory fixes. Therefore, I am reaching out to your esteemed support team for assistance in resolving this matter.
Could you please provide guidance on how to address this issue? I am eager to continue enjoying the features and capabilities of my S24 Ultra without this hindrance.
Sadly, no one will respond to this. I doubt their customer care team will do anything about it as well. Try taking it to the service center and see if they help.
So apparently all the phones have this problems including the new upsd. It's a hardware problem. The iPad have it to as Samsung delivers displays to them as well.
As per your query, we want to inform you that the Galaxy S24 series model has been adjusted for colors and brightness for more accurate and comfortable vision while using. It has made some changes to the display technology to offer a more natural viewing experience, so you may notice differences in color depth when compared to older devices.
This concept of behavior on the display is an intended color adjustment and is not a defect of the product, so you can use it with confidence.
To provide our customers with the best possible experience, we value customer feedback and continuously work to make our products better and more efficient.
Please stop misleading the customer and acknowledge the issue. Provide a solution for the defect with the display. Samsung also lacks the confidence to accept and resolve the issue.
DUDE! Why does my display take good 5-10 secs to adjusts it's refresh rate and the grey areas of the UI shift color? NOW IS THIS A FEATURE TOO? Stop fooling people! It's so disappointing! I changed my device from the store I bought it from but it's the same problem. Even they were surprised to find it weird. WHAT IS WRONG WITH YOU?
This is happening with my S24 Plus as well. Particularly while viewing instagram comments section grey background i see a verticle pale pink line running through centre, it appears for 2 seconds and disappears again same repeating frequently. This happnes on youtube comment section as well. @samsung this is noticed after may month update.
