Original topic:

Google play system update issue

(Topic created on: 10-29-2023 09:32 AM)
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MCSagar
Active Level 4
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Galaxy S
For the last couple of months in my S21 fe exynos version when ever I am clicking on google play system update its sshowong update available and when I update it and goes to check the status still its showing me the june 2023. Its not changing to latest month.

Is any other s21 fe user facing the same issue. And any solution to change resolve it.
4 Comments
Galaxy S
I have the same device but the status is on 1st October 2023 and not july
MCSagar
Active Level 4
Galaxy S
Today morning i have updated twice and still when I am checking for the update its showing update avaialble. Even after updating its showing june
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Galaxy S
There might be some issue with your device, try rebooting it.
If problem still persists then wait for the next software update, it might fix the problems
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file, we cannot analyze this issue. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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