Gap in between metal frame and plastic back cover in s20 fe 5g

[ivin200]

Hello all, 

In my new s20 de 5g phone there is a small gap between metal frame and plastic back cover on upper side. Is it any kind of defect? 

When I open box very first time there are dust on screen protector and back side film. Is it possible that dust comes in sealed pack box. Is it used mobile that resell in sealed box again. In many review I have read the same problem.

Please help

[ӇƛSӇƬƛƓ_SƲƦƳƛ]

Report this to Samsung admin

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[Anonymous]

Dust is normal. Post a picture of the gap.

[Parm0708]

No, dust etc is not possible in a sealed box.
Report the issue bro

[ivin200]

I have claim for exchange

[Parm0708]

Yes you should contact service centre

[ivin200]

Gap issue also

[NaveedKazi8888]

Return it

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/ 

Thank you for writing to Samsung.  

Warm Regards,
Samsung Customer Support

[FearLesS007]

They replaced ur phn aur not ?