I recently bought s24 fe and and installed Cod warzone, tried multiple time playing the but unable to play because phone gets hang nd massive frame stuck even phone gets stuck at lower graphics settings. Even if you play basic game, the phone starts getting heating like massive. I upgraded my phone from realme narzo 30 5g and that phone was worth 20k 3 years ago and games used to run that like super smooth. Even the massive resourceful game like Genshin impact used to run like butter and phone doesn't even have heating issues as well. I think I wasted my 51k in this phone😓
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
▶ Galaxy device heating issue: 1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them. 2. Decrease the screen brightness. 3. Close background running apps. 4. Uninstall the unnecessary apps. 5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue. 6. Avoid usage of mobile phone when charging.
▶ Galaxy device hanging issue: ● Check space availability: Settings > Battery and device Care > Storage.
● Check RAM in your device: Settings > Battery and device Care > Memory.
● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember the password then advise to reset (Forgot password) your Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
That’s really disappointing, especially after upgrading. Have you tried updating the software or tweaking performance settings? If the issue continues, reaching out to Samsung support might help. Hope you find a fix soon!
