Galaxy s24 display problem

[akash081998]

When I turn my display to low brightness, and a dark or gray area appears, my display looks like this. Can anyone tell me what this problem is? Only 1 month old phone 

[Navjot_Singh]

Brother soft rest your deive press power Botton and Volume down Botton for 10 sec long

[akash081998]

I have tried everything, hard rest, soft rest, nothing is working

[NOMAĐ]

What's on the screen?? Can you be specific on what you are looking at??

[akash081998]

Gray colour image

[NOMAĐ]

It tends to get that. Even on s24 ultra can see more grains on low light conditions.

Try using a black background.

[akash081998]

is this a problem or is it normal ?

[NOMAĐ]

Can you share the image that you used? I'll try it on my device

[cs_member10]

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[akash081998]

I had done it earlier also, I tried everything that your team told me on log file, but nothing got resolved, the problem has still not been resolved.