Original topic:

Galaxy s20 fe 5g fingerprint issue

(Topic created on: 09-02-2023 05:13 PM)
176 Views
Tusker18
Active Level 1
Options
Galaxy S
Its not even a year of purchase, suddenly from today fingerprint isnt working!! Tried removing and adding, no respite. Hadnt installed update since july, installed but still doesnt register. Tried restart, removing cache and data from biometrics system app, increased touch sensetivity for screen protector. Registers 35% very quickly and then takes many attempts to get 4% further each time. Mostly gets to 35-45% max. Sometimes goes till 65% and says couldnt register!! 

Currently have one ui 5.1, security patch-01 july 2023. 

Have also tried checking if fingerprint sensor is fine using *#0*#. It says pass... 


If anyone hss same issue please help if you found out the solution/reason for this. 

image
Finger print sensor working fine


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Fingerprint registration 


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Fingerprint registeration 


13 Comments
Tusker18
Active Level 1
Galaxy S
Thats annoying for a 3Ok phone! That too just after a year of purchase. I haven't yet found any solution. Need to visit n see what the service guys say. Didnt expect this from Samsung!
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Hdk212
Active Level 3
Galaxy S
Guys any update regarding the issue?? Because I am also unable to register above 35%. Had anyone contacted service centre??
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Tusker18
Active Level 1
Galaxy S
I did visit service center. Phone has just slipped out of warranty by a DAY!!! They tried fp calibration but it didnt work. The guys there said two options. To open up n check if the sensor is good and just has loose connections due to phone falling n al or if sensor is gone and would need replacement. But I hadnt backedup data so didnt go with that. Now after caliberation, its not even registering one percent. It just turns green full circle but doesnt show any percentage increase, remains 0%
Hdk212
Active Level 3
Galaxy S
I'm even facing screen issue... As in screen is not responsive and glide typing has become **bleep**.....
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