Galaxy S22 ultra camera issue

[Mrunal0909]

Hello folks,

I am facing an issue with my S22 ultra main rear camera and whenever i click any pictures using normal 1x lens it gives me some weird lines and those lines also show up in the picture clicked. The same if i do a 1.2x zoom or 0.8 zoom the camera works perfect with no lines and picture is clear too. Any idea what could be the issue ? I tried resetting the camera settings but still did not get fixed.

[dj9494]

If I am not wrong, it's a hardware issue, I would suggest you visit the nearest service centre

[AJAB_MORIA]

Please ! Visit your nearby service center.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data.
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[Mrunal0909]

Tried all of the above but issue still persist

[SSKS22ultra]

This is usually happened after exposure of laser to your camera..as this laser destroys the sensor of camera...thats why this kind of permanent lines are coning...Suggested replacement of individual affected camera.

[Mrunal0909]

Hello All.. thanks for all your guidance.. i finally got my camera replaced free of cost as they said this was some known issue from Samsung end and also since my phone was in extended warranty this got replaced for free