Original topic:

I Found a Bug in One UI 7 on Galaxy S24 Ultra – Camera App (200MP Zoom Issue)

(Topic created on: 04-25-2025 12:24 AM)
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vj_photography002
Active Level 3
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Galaxy S
Hi Samsung team,

After recently updating to the major One UI 7 update on my Galaxy S24 Ultra, I noticed a small bug in the Camera app.

When using 12MP or 50MP modes, zooming works perfectly at all levels. However, when I switch to 200MP mode and zoom in to 10x, the captured photo gets saved as 50MP instead of 200MP.

It's not a big issue, but I wanted to report it so the team is aware and can fix it in a future update. I’ve also attached a screen recording to clearly show the issue.

Thanks for the amazing work you do—One UI 7 has been great overall!
5 Comments
Galaxy S
Tried replicating the issue on my device. Image got saved as 200mp only. Ekbar try updating everything from galaxy store, clear camera cache and restart.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Galaxy S
Not able to upload video
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