Original topic:

Galaxy S22 plus green line issue

(Topic created on: 11-21-2024 12:52 PM)
384 Views
Dev2312
Beginner Level 5
Options
Galaxy S
Post October software / security update, I have notice gregreen line on my S22 plus. 
I tried samsung service center and customer care. Service center created the job, however they are not ready to replace screen as they mentuon this model is not there in the list for free replacement. 
Why?
Issue occured due to software update in Samsung S22 ultra (and few other models) facing same issue is having free screen replacement from Samsung, not this model- S22 plus, what could be the reason??

Samsung India, please include this model as well since this is the same problem!

image

#SamsungIndia #greenline #greenlineissue #S22plus #S22+
4 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace /repair it's. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
JSSINGH98
Active Level 6
Galaxy S
I just want to share my case with you.
My S21 ultra phone has been around for 3 years and 6 months. I never dropped, scratched and updated my phone but still a green line suddenly appears on my phone screen. I complained Samsung about this issue multiple times, but in the end Samsung wants a quality check on my phone which was a water test which you have talked about in your case. Despite my phone failing in the test, they still gave me a free replacement for my S21 ultra screen because of a green line issue. I just paid the GST and labour charges to Samsung, which is approximately Rs 3800.
In addition to this i also want to tell here that write an email to the CEO desk, which is available on the Samsung website in the support section, and include your entire case in that email. You will receive a call from their end. But you just have to note one point: you should not agree to their points that the screen should not be replaced free of cost as it is a manufacturing defect. In addition, you must write an email to the CEO's desk multiple times until they decline your claim.
I also wrote emails three times to the CEO's desk and also to the service head. I reached out to the Samsung support center and created a forum for my case in the Samsung member app, but no one accepted my claim. In the end, I sent a fourth email to Samsung's CEO's desk, and they acknowledged my claim. The whole process took me 25 days to replace my screen without any cost.
Joyyy
Active Level 2
Galaxy S
same today I got
0 Likes