Galaxy S22 Plus Green Line Issue – Samsung Bangladesh Denied Screen Replacement

[Raihan06]

Hi Samsung Community,

I’m writing as a long-time Samsung customer facing a frustrating issue with my Galaxy S22 Plus (SM-S906E). Recently, a green line appeared on the display without any physical damage to the phone. I contacted Samsung Bangladesh regarding this issue, as I was promised a 3-year screen replacement service at the time of purchase for such defects. However, Samsung Bangladesh is now denying this promise and informing me that I will have to cover the repair costs.

This issue is clearly due to a manufacturing or software defect, and as a loyal customer who has invested in many Samsung products over the years (smartphones, TVs, home appliances, etc.), this response has been very disappointing.

I strongly believe Samsung should honor the promise made to its customers and provide a free screen replacement. I am requesting executive-level support to resolve this matter and would appreciate any assistance from the community or Samsung representatives.

Thank you in advance for your support.

[S21FEexfan]

https://r2.community.samsung.com/t5/Galaxy-S/Green-line-due-to-Vivid-display-mode/td-p/17075179?src=...

[vishnucs123]

Pls help me I have same issue my galaxy s22 plus after update Greenline issue

[Musfekur]

Me tooo .

[SadatHossain]

I am facing the same issue from last night on my Samsung S22 Ultra.

[zaid0102]

Pls help me I have same issue my galaxy s21 fe 5G after using 2 year's. Greenline issue, customer care told 20 to 25 k need replacement screen, Samsung should repair it free

[Raihan06]

Update: Successful Resolution Achieved – Sharing My Journey

I’m thrilled to share that the green line issue on my Galaxy S22+ has been resolved, and I received a free screen replacement from Samsung Bangladesh. Here’s a brief overview of my experience:

1. Identifying the Issue: My Galaxy S22+ developed green lines without any physical damage. I reached out to Samsung's customer support and service center.


2. Persistent Communication: After initial responses stating no offers were available, I kept following up via email, phone, and even escalated the matter by requesting clarity on policy differences between Bangladesh and other regions.


3. Escalation and Approval: Samsung Bangladesh eventually agreed to provide a free replacement after understanding the situation and reviewing the global acknowledgment of this issue.


4. Waiting Period: Although it took about 50 days for the part to arrive, the support team kept me updated, and finally, I got the service I was hoping for.



Key Takeaway: Persistence and clear communication were crucial. Thanks to the Samsung support team for addressing the issue and ensuring customer satisfaction in the end.

To anyone facing a similar problem, don’t lose hope. Be patient, communicate your concerns effectively, and trust the process.

[shovon253]

Hi vaiya, I'm having the same issue with my S22+. This is an official device, purchased about two years ago. I contacted Samsung customer care, and they refused to provide a free replacement. Would you be kind enough to share some information with me?

[Musfekur]

My samsung s22 plus got green line issu . Is there anyone can suggest me what should I do ? Is there any option to replace the screen by samsung company or any campaign by samsung in bangladesh???.
Plz help me 🙏🙏🙏