Original topic:

Galaxy S21 and S22 with green line issue in India get free display replacement.

(Topic created on: 04-21-2024 04:08 PM)
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Betatester255
Active Level 7
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Galaxy S

Last updated: April 21st, 2024 at 10:08 UTC+02:00

 

Reports about green lines appearing on the display of some Samsung devices have been going around since last year. This is a big enough issue that the company has officially responded in some markets with the offer of providing a free one-time display replacement for out of warranty devices.

Samsung has been offering these display replacements for select models in India since last year, and the company has now expanded the list of supported models to include the Galaxy S21 and the Galaxy S22 series as well.

There's now a deadline to avail this replacement offer

This green line issue has primarily been reported on devices with Super AMOLED displays. Reports about the issue have reemerged over the past couple of weeks, highlighting the fact that even more devices suffer from it now, requiring Samsung to expand the free replacement offer to additional models.

Samsung India has been providing a free display replacement for affected devices since July last year. The eligible devices included the Galaxy S20 series and the Galaxy Note 20 series. The company has now expanded this list to include the Galaxy S21 series and the Galaxy S22 series.

Just like last year, all devices will also be offered a free battery and kit replacement, but it appears that there's now a deadline to avail this offer. Appointments must be booked at a Samsung Service Center until 30th April, 2024 to get a free replacement from the company.

Customers are effectively getting their entire device refurbished with this offer. Getting a new lease on life for a device like the Galaxy S22 that's still relatively modern and will have software support for some time as well is a deal too good to pass up.


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67 Comments
Betatester255
Active Level 7
Galaxy S
Please post this on Twitter and Facebook, and also forward this issue to the Samsung CEO's email address. This could be helpful.
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Sumitgalaxy
Beginner Level 2
Galaxy S
I am using a S22 Ultra since 2022 yesterday my phone got software update and since then green line appears on my screen. I contacted samsung customer care and they told me about my problem and they said they can't do anything about it, they have to replace the screen at my expense.
My point here is that my phone has no physical damage, the phone has not fallen in water, it is still in new condition, even after that I have to face the green line issue. Samsung denied the whole matter.
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shingkumar
Beginner Level 2
Galaxy S
Samsung Galaxy S21 + my phone software update after grin line problem
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shreya-321
Beginner Level 2
Galaxy S
I got the green line issue today suddenly on s21fe. I dont know if they will still replace it free
Betatester255
Active Level 7
Galaxy S
Do I have any warranty? If no contact samsung customer care before approaching service center
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Jagdish9137
Beginner Level 2
Galaxy S

As per the information I received from Samsung customer care, this scheme is not applicable for S22 and S22 Plus This is a very wrong policy from samsung,i didn't expect this feeling from a sumsung sides.

 

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Betatester255
Active Level 7
Galaxy S
Regrettably, the complimentary screen replacement offer for the S22 and S22 Plus models has expired.
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sbc123
Beginner Level 2
Galaxy S
Samsung service center denied screen replacement for S22 ultra refurbished phone for green line issue , which comes after software update. Whereas there is no such policy that it is not applicable for refurbished. No response from service center.
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