Original topic:

Galaxy S21 Ultra, Heating issue , 46°c while using camera zoom

(Topic created on: 04-08-2021 04:54 PM)
769 Views
Anak1n
Active Level 6
Options
Galaxy S
Hi All S21 users,

Are you experiencing similar behavior, as mentioned below-
While using camera zoom feature for around 5mins, device got heated, temperature quickly moved up from 37°c to 46+°C.
 My device is updated with latest patch.
I was using camera in room temperature of 37°c.
Attaching screenshot for reference. 
ALSO, couldn't help but noticed about of battery device use while using camera.

image


12 Comments
Anikroyale
Expert Level 5
Galaxy S
If this is happening while using a specific function, then it is a software bug. Just drop a feedback on this and developers will take care of this :)
Anak1n
Active Level 6
Galaxy S
Yes, that's correct. But also, device gets little heated in normal use. In normal case, it stays around 37-39°c, which is approx. 3-4°c higher when compared with other devices at home.
Is this normal Temperature in S21 Ultra for normal use ?
Anikroyale
Expert Level 5
Galaxy S
These days, ita hard to twll what's normal and what's not. 37 to 39 in normal case is not actually normal, but there are other users who have 45 on no use, while we have 35 to 37 on heavy use. We can't say what's normal and what's not, but yes, ambient temperature can affect device heat. Expect some software updates to resolve these issues.
Jassimsheik28
Active Level 8
Galaxy S
Give feedback to samsung members
Galaxy S
Screenshot is of which app
Anak1n
Active Level 6
Galaxy S
Battery Guru
https://play.google.com/store/apps/details?id=com.paget96.batteryguru
I like this feature of graphs, helps very much to understand history.
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AKSM215F
Active Level 8
Galaxy S
Does it use more battery in background while monitoring
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Anak1n
Active Level 6
Galaxy S
Since full charge, only 2.3% is used by this app.. you can see in screenshot, it's been running for more than 10hours in background.

Screenshot_20210409-144004_Gallery_14160.jpg

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Samsung_Support1
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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