Galaxy S10 Green Line

[SdSohail]

My Galaxy S10 suddenly got green line 2 hours ago. The phone was placed on my table and when i just saw itback again it started having green line. There was no physical damage of any kind.

Samsung please look into it and kindly sort this issue.

[Adyman]

It's impressive that you have very old phone but no physical damage. Green line is a common issue in Samsung. So far they have not given any clarification of this. Definitely free replacement isn't possible but you should go to the authorised service center.

[SdSohail]

Yes i am planning to go

[Wodehouse]

That's concerning!

The sudden appearance of a green line on your Galaxy S10's screen, without any physical damage, could be caused by a hardware or software issue. Here are some potential explanations:

*Hardware-Related Issues*

1. *Loose or damaged display connector*: It's possible that the display connector inside the phone has become loose or damaged, causing the green line.
2. *Screen hardware malfunction*: The green line could be a sign of a hardware failure within the screen itself.
3. *Motherboard or logic board issue*: In some cases, a green line can indicate a problem with the phone's motherboard or logic board.

*Software-Related Issues*

1. *Glitch or bug*: A software glitch or bug could be causing the green line to appear.
2. *Firmware issue*: A problem with the phone's firmware could also lead to this issue.

*Troubleshooting Steps*

1. *Restart your phone*: Try restarting your phone to see if the issue resolves itself.
2. *Boot in Safe Mode*: Boot your phone in Safe Mode to disable third-party apps and see if the issue persists.
3. *Perform a factory reset*: If the issue continues, try performing a factory reset to restore your phone's software to its default state.
4. *Visit a Samsung authorized service center*: If none of the above steps resolve the issue, it's likely a hardware problem. Visit a Samsung authorized service center for further assistance.

Remember to back up your data before attempting any troubleshooting steps.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots. Thank you 😊

[mudassarfa]

Only way to fix this is to change its display

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power the buttons on the device after pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now

● Reset the device: Note: Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember the Google password before resetting the device because it is required during the initial setup. If you don't remember the password then reset (Forgot password) your Google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support