i am facing problem using Google maps app in Samsung S7. while navigating using the map i am getting message GPS signal lost or searching for GPS and thus the navigation using Google map remains static at the starting point and is not completed.
i have uodated the Google map app and cleared cache and restarted the phone but the problem persists.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Generally, location information of Android devices is checked through GPS signal and Google Network Location Provider(NLP) is used to improve location accuracy indoors where GPS signal is not detected when checking the location.
For example, an incorrect location may be shared with Android devices when Wi-Fi or Cell information is changed as it takes some time to update the actual current location on Google Server.
This is not a device defect or the problem of a mobile network carrier. You can confirm Google NLP is enabled on your device using the following steps, Settings > Location > Turns Google Location Accuracy on or not and Tap the back button, Improve accuracy > Check turn Wi-Fi scanning and Bluetooth scanning on or not.
If the current place indoors appears based on the previous place, please check your place again by using the Google ‘Maps’ outdoor where you can see the sky well after turning Google Location Accuracy and Wi-Fi scanning Off. (Location should be turned on).
Enable Location Services: Swipe down your screen to access your Quick Settings and tap on Location to enable or disable this service.
Enabling via Biometrics and Security: 1. Launch your Settings and select Location. Scroll down and select Location. Settings > Biometrics & Security > Location. For Galaxy devices operating on Android OS Version 7.0 (Nougat) & 8.0 (Oreo) head into your Settings > Connections > Toggle on Location. 2. Toggle on Location.
Enable Google Location Accuracy: 1. Launch your Settings and select Location. Scroll down and select Location 2. Tap on Google Location Accuracy. 3. Toggle on Improve Location Accuracy.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
