Original topic:

Front camera is not working after OneUI 6.1 update

(Topic created on: 03-28-2024 07:38 PM)
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sammy-fan
Active Level 6
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Galaxy S

image

Front camera is not working with whatsapp after OneUI 6.1 update. It is working with all other apps and camera is able to take selfie as well. Seems like a bug with whatsapp with one ui 6.
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7 Comments
Galaxy S
Clear cache of whatsapp
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Galaxy S
If it doesn't work the backup your WhatsApp data and clear app data.
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Galaxy S
If the issue still persists then wait for samsung to rollout an update
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sammy-fan
Active Level 6
Galaxy S
Fixed the issue, if anyone face the issue just wipe the cache from bootloader.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data.
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

agrox29
Active Level 1
Galaxy S
In apps search for "video call effects" and clear all data for it. Seems some bug in 6.1 update. I had the same issue, this fixed it
Mahi4251
Active Level 3
Galaxy S
This worked for me also
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