Freezing Galaxy S23 Ultra – Phone Becomes Unresponsive

[pawar_manish]

Hello everyone,

I’ve been experiencing a frustrating issue with my Galaxy S23 Ultra for the past 3 days. While using Instagram(specially while scrolling reels), the phone randomly hangs/freezes. Once it freezes, I’m completely locked out — the screen is stuck on Instagram, and no buttons respond.

• The power/lock button doesn’t work, so I can't lock the screen.
• Back/home gestures are unresponsive.
• The only way to recover is to perform a hard restart .

This is happening consistently and only with Instagram so far. I’ve already cleared the app cache, but the issue persists.

I’m now unsure whether this is an Instagram app issue or something wrong with the phone/software itself.

Is anyone else facing this issue? Any suggestions or official fixes would be appreciated.

[pawar_manish]

Not sure should do the factory reset, because it's a hectic process after all

[Neeru_S23Ultra]

Same issue with S23 Ultra

[Guri_S22]

Bro I am S22 user i'm facing similar issue. But in my case only instagram freeze. Sometime my insta freeze like scrolling reels don't work but other app and phone work smoothly. I guess there is some issue in instagram or maybe samsung doesn't optimised instagram for their UI

[ManojKrMehra]

Same issue with s23U since last 2 days bro

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[pawar_manish]

Thanks

[goodthings]

Your's most welcome.

[goodthings]

Your's most welcome to here.

[VK2312]

Even i am facing the same issue

[AishiHappy]

I'm also facing the same issue