Instagram Screen freeze & ui issue

[dildaarub07]

 Samsung Galaxy S23:

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@SamsungIndia I'm experiencing frequent screen freezes and UI glitches on Instagram since last 2months while using my Galaxy S23. The app becomes unresponsive and lags often.phone starts heating as well battery starts draining quickly. 

Done with all reset,reboot,format,cache clear activities.still issue not solved

Please assist or suggest a fix. #SamsungCare #GalaxyS23 #SamsungSupport

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[the_hp]

heard that in many news, update for s23 was halted due to many issues and now it is relaunched after fixing. so, now issues are fixed or still this is same or these are new issues?

[goodthings]

Your's most welcome to here.

[the_hp]

May I know, when you updated your phone? in recent 2-3days or in earlier update?

[dildaarub07]

Issue facing since before ui7 update

[Samsung_xJmycA4]

I'm also facing the same issue. It started after the last security patch update before One UI 7 update. 

Has anyone got a solution yet?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues with your device, we kindly ask you to share the log file with us. Also, share the same video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[dildaarub07]

Already done