Original topic:

Fingerprint sensor issue

(Topic created on: 4 weeks ago)
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Galaxyṣ23FE
Active Level 2
Options
Galaxy S
Fingerprint issue on samsung s23fe from last 10 days.
"the sensor fails to recognize my fingerprint,I have attempted the following steps to resolve the issue without success:
Restarting the device
Deleting and re-registering my fingerprints
Ensuring the sensor and my fingers are clean
Update TSP firmware 
4 Comments
Fedron
Expert Level 5
Galaxy S
Are you using screen protector?
0 Likes
Galaxyṣ23FE
Active Level 2
Galaxy S
Yes but while register new finger no issue with whole process.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request that you visit our service center. Our technical team will be able to inspect your device physically and provide you with detailed information and assistance.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

AjadKhan
Active Level 3
Galaxy S
Fingerprints
0 Likes