Original topic:

Fingerprint sensor bug after One UI 6 (S21Fe sd888)

(Topic created on: 12-14-2023 06:17 AM)
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foulmouthghoul
Active Level 1
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Galaxy S
My device is Galaxy S21 FE 5G with Snapdragon 888 CPU and 6gb/128gb memory and storage option. 

After One UI 6 update today, the fingerprint sensor doesn't work when the screen is off. I have to press the lock screen then it works.
7 Comments
Galaxy S
Working fine on my device. Try factory resetting your phone once.
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Galaxy S
Works fine in mine, try turning fingerprint always on back again
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AtG1985
Active Level 8
Galaxy S
No such issues with mine. Try to delete the existing finger print data and then add again to check.
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vivek1989
Expert Level 5
Galaxy S
Evennotification popup view is not working and modes and routines 's routines is also not working properly
I have to manually do it .
Like extra dim is schrduled to be around 11:30 pm to 6:00 am
And even theme park quick panel theme. Is not able to apply i m facing these bugs.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file, we cannot analyze this issue. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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SmartTony
Beginner Level 2
Galaxy S
My fingerprint was not registering while taking finger print while reaching 90% tells couldn't register your fingerprint
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