Fingerprint Not working properly

[gitu1]

Samsung Please solve the issue fingerprint not working properly after screen protector. Plz solve this with update 🙏

[jeeva_]

You can fix via replacing the low thickness of the screen protector

[gitu1]

Already tried but same thing happened.

[jeeva_]

Are you tried removing the screen protector

[gitu1]

No. but but i have a s21fe its fingerprint working properly with screen protector. But in s23 fingerprint Not working properly. Done everything but same issue.

[jeeva_]

Or reset the fingerprint lock then again
Set fingerprint lock

[KamalP12]

Bro buy official Samsung screen protector. It will definitely work

[goodthings · Accepted solution]

Kindly buy and use only Spigen, then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Make sure you are using a Samsung-approved screen protector. If not, then kindly remove your screen guard and check the issue. Samsung cannot guarantee compatibility with third-party products because fingerprint performance may be affected depending on the thickness and structure of protection films or screen protectors.

Clean the fingerprint sensor:
Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize fingerprints.

Remove fingerprint and set up fingerprint again:

Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up your fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

How to remove Fingerprint: Settings > Biometrics and Security > Fingerprints > Fingerprint1 > Remove > Remove again to confirm.

How to Set up Fingerprint: Settings > Biometrics and Security > Fingerprints > Add Fingerprint > Scan your fingerprint > Place your finger on the sensor, then lift it off when you feel a vibration > Continue >
Reposition your finger each time to capture the edge of your fingerprint > Tap on Done.

Fingerprint added successfully.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support