Final Update : Green Line Issue in Samsung Galaxy S22 after software update

[shreyaspai]

Greetings community members,

I am happy to inform you all that I have received free screen replacement from Samsung for my green line issue in Galaxy S22.

I escalated the case by using mail to CEO feature in thier website, although the first call wasn't effective further escalation of the case turned to be fruitful.

The Costomer Experience Manager was very cooperative and acknowledged my issue on Tuesday 5th Nov, instructed me to leave my phone at the service centre.

I got my display replacement today and had to pay only ₹649/- as service charges.

I would also like to thank the CEO team and Service centre for helping me out.

Thank you all for supporting me.

Attached pictures for reference 

Shreyas Pai

[mani_123]

Hii , pls help me too.

[ajju26]

Did you provide any purchase bill during the process to them

[shreyaspai]

Yes. It's required

[Jerson22]

Is your samsung s22 is under warranty Period?.

[shreyaspai]

No

[Jerson22]

But for me they are not accepting what is the next step

[Thobha · Accepted solution]

Try emailing tge ceo as shreyaspai has mentioned or please file a compliant in national consumer helpline after creating a job sheet .......please don't waste ur time calling Samsung customer care . They wil treat badly and say no free screen replacement and also won't admit samsungs faulty software issue. Instead they are asking and persuading to pay for the display replacement saying it's a electronic device so these things will happen .. please check the below message from a customer who had faced similar issue..

I had this problem with my M52 last year due the software update of security patch level August 1, and I'm getting the screen of my m52 replaced for free. It's currently in the service center for repair. This post will definitely help you:
https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M52-GreenLine-issue-solved-Samsung-service-centr...

Just make sure that you visit the service center and get a job sheet number for your device regarding this issue. After that, download National Consumer Helpline app from play store and create a grievance. After submitting the grievance, you will receive a call from Samsung within the next day or two days after you've submitted your grievance. Do all of these within 30 days after you generate a job sheet number since the job sheet number is available for 30 days only and you'll have to get a new one if things are not done on time.

[abhijs]

Thankyou very much for sharing this, this is what finally worked for me.

[pinkupai]

Thank you for the information.. I was facing same issue after the updation in Samsung galaxy s22.. I've given it to the service center they said maximum it would take 30 days for repair with min service charge.. Awaiting for the same.  But henceforth reluctant to Buy samsung phones     -Priyanka Pai

[abhijs]

Tried this, got a call but they simply denied replacement or an option to escalte the issue. Lost complete trust in samsung. Its ridiculous that I have to get it repaired for all most 50% price of the current price of the phone.