File Manager Issue

[chiragparmar7199]

Hello,

I am using Samsung Galaxy S21+. I connected my pendrive through OTG. But I am not able to move or copy files internal storage to usb storage. But i can move & copy files to usb to internal. If anyone has any solution please let me know.

ThankYou !!

[RDXBABU]

RDXBABU11

[Starbug]

Make sure write permissions have been enabled on your USB storage

[chiragparmar7199]

Yess. It's already enabled 😓

[Starbug]

Then you transfer all your data to a backup folder and then format your USB storage to default settings

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

1. Check different OTGs with your device.

2. Check another pen drive.

3. Check with genuine OTG cable.

4. Check whether the device is OTG compatible or not.

5- Check the USB connection: Perform interactive checks through the Samsung Members apps.
Path: Samsung members > Get Help > Interactive checks > Charger/USB).

6 -Clear data of USB settings: Setting > Apps > Three dots (Appearing at the top right corner) > Show system apps > Search USB Settings > Tap on storage > Clear data of USB Settings.

7- Reset app preferences: Settings > Apps > Three dots (Appearing at the top right corner) > Reset app preferences (It'll reset the permissions of all applications)

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

Kindly share the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.