Facing problem in camera switching in video mode

[Saeed18]

Dear Samsung team

We are facing problem in Camera switching in Video mode while recording is on. It will work only in 30FPS that if we zoom in main camera it will switch to telephoto ultrawide and periscope during camera recording but 

It will not switch in 60FPS it will record only in 1 Camera at a time either ultrawide, main, tele, periscope. While other smartphone like iphone it will switch all the lens during recording.

We are requested you to please fix this issue on GALAXY S23ULTRA this is Samsung Flagship Phone. 

[SantoshPuri1979]

Please 🙏 report the samsung service by call toll free no.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support