Hi, I have been using a Samsung S22 device for almost two years now, and I haven't faced any issues until now. It was working perfectly. However, after I did a software update, a pink line appeared on my device. I don't know how it happened. After encountering this issue, I went to a Samsung service center near me to analyze the problem. After analyzing it, they said that it's not a software issue but something related to the hardware. I even got in touch with Samsung customer care, and they performed some diagnostic tests on my device. After doing so, they said the same thing: it's not a software issue. So, if it's not a software issue, it must be a hardware issue, der to solve that, I need to replace my display, which costs a lot. The thing is, it's not my fault at all. I was just charging my phone as usual when this happened. This means it appeared out of nowhere. So, why do I need to pay money to repair it? They need to provide me with a free replacement; that's the right thing to do. I have no other complaints about this device. It's a nice phone, and I have recommended it to many of my friends and family members. They even purchased it and have been using it since then. I still recommend it to many people. However, after facing this issue and the service center saying that they cannot provide a free replacement, I don't know how I can still recommend this phone to other people. Should I suggest them to switch their phones? So, Samsung, kindly please analyze this issue and come up with a better solution. It's a request.
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Hello! The infamous pink vertical line appeared on my S22 plus this July 2024. I've read that many of the S22 plus owners also experienced the same.
Here are the issues that I've observed with my phone which I believe were also experienced by others:
1) The pink line appeared out-of-no-where. Maybe after an OS update or while using the phone.
2) The pink line appeared at the center aligned with the front camera. It started with blinking pink pixels then become fixed on screen.
3) The issue surfaced after 1 years of purchase. I've bought it in june 2023 and the pink line appeared July 2024. Good timing, since the phone is already out of warranty this july. 🤔🤫
4) Samsung Service Center will suggest screen replacement but will NOT offer it for FREE.
5)But they have replace display for certain model like S 22 ultra,S 21.which is out of warenty or under warenty i dont know.
It's very alarming and concerning for a flagship phone and it seems Samsung is disregarding this issue and won't even offer FREE screen replacement at least. I've lost my trust with Samsung. Do we need to have our phone screens replaced every 1 years? For an error caused by Samsung? #Jago_grahak_jago
Yeah, mate, you're spot on. They should definitely offer a free screen replacement since it's within the 2 years period. If they're being so careless with their flagship phones, what about the others? This is totally messed up and we need to fix it. Maybe we should stop using Samsung phones and tell others to do the same, or they need to find a solution to this problem. #samsungsupport #samsungmembers
