Original topic:

Facing 'Camera failed' issue in my S23

(Topic created on: 11-19-2024 07:01 PM)
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GauMou
Beginner Level 4
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Galaxy S
Recently I bought a S23. And I just love this gadget but in Recent time i have being facing a camera issue on my front camera. Often when i open the camera app and switch to front camera, the camera freeze and a 'Camera failed' dialog box pops up. I thought it may me a small bug which would be fixed in the upcoming updates but no, after keeping the phone up to date i still get this error and its embarrassing.

How could I fix this issue??
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25 Comments
Gundra
Active Level 9
Galaxy S
Hope they make changes in camera unit too
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Aryankumar_28
Active Level 9
Galaxy S
Ok let see what one ui 7 bring new
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. Also go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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Galaxy S
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly perform the following steps to resolve your issues.

● Google have recently released a new August Google Mainline addressing Camera failed issue. you can easily install this update through the Google Play System Update option on their device.

Path: Here are the steps to follow: Go to Settings > Navigate to Security & Privacy >Select Update >Choose Google Play System Update>Restart your device to complete the installation.
Note: This will ensure that your device is updated to the latest Mainline version.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Clear camera application data: Apps>Camera>Storage>Clear Data

● Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support"

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