Expart raw disabled by Samsung

[Regan_Kanti_Adhikary]

I have reset my S21 ultra recently. After finishing all startup process i want to download Expart Raw app from galaxy store. But they said it's not compatible for my device. 

Is this a Joke ? 

Recently I'm very disappointed for this kind of issue .

[Ritwiksondhi]

Happened to me last year with my S23, it was some bug. I did manage to install it from the camera app.

[Regan_Kanti_Adhikary]

I didn't have this option either 😕

[Ritwiksondhi]

This is really weird. Just raise a ticket with customer care. It is definitely some update bug. There's a reddit thread regarding the same bug, many S21 series users are facing this.

[Regan_Kanti_Adhikary]

Thanks for your suggestions. Appreciate it.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support