Expandable notification on WhatsApp brief popup?

[VibeNest]

Is this just me or are Whatsapp brief notifications on home screen in OneUi 8, not expandable? they are missing the small down arrow - it's there on every other app, but not whatsapp. The small arrow allows for expanding the notification like in the third pic (which is for plus messenger)

I have tried everything - uninstalling and reinstalling whatsapp, restarting the phone etc. Any ideas please?

[monukashyap7518]

Bloll

[monukashyap7518]

❤

[Dr_Cellophane]

It is understood that you are experiencing an issue where WhatsApp brief notifications on your One UI 8 home screen are not expandable, as the small down arrow is missing. This can be frustrating, and a solution is being provided to address this concern.

Based on similar reports, this may be a known compatibility issue between the WhatsApp application and the One UI 8 software update. While you have already tried some key troubleshooting steps, please follow the steps below to ensure your notification settings are configured correctly on your Samsung Galaxy device. 

Troubleshooting Steps

Check Notification Pop-up Style:

Navigate to Settings > Notifications on your device.

Select App notifications and then tap on WhatsApp.

Go to Notification pop-up style.

Ensure that the style is set to Brief pop-up or Detailed pop-up, not just "Brief".

Verify In-App Notification Settings:

Open WhatsApp and go to Settings > Notifications.

Look for an option to Reset notification settings and select it to reset all settings to their default values.

Check for Software Updates:

Ensure that both your device's software and the WhatsApp app are fully up to date. Check for phone updates in Settings > Software update, and check for app updates in the Google Play Store.

Clear Cache and Restart:

Clearing the cache for the WhatsApp app can sometimes resolve minor glitches. You can do this by going to Settings > Apps > WhatsApp > Storage and selecting Clear cache.

After clearing the cache, restart your phone to apply the changes. 

If you have tried all the above steps and the issue persists, it may be a bug that requires an update from either WhatsApp or Samsung. It is recommended to report this issue through the Samsung Members app, as this allows the development team to investigate and work on a resolution for a future software update.

Thank you.

If you find this helpful, accept it as a SOLUTION by clicking 3 vertical dots on my replies right corner. Thank you😊🙏

[VibeNest]

Oh man. Why did you have to go through all this and an AI to give this gyan 😂 already tried all this.

Pls check at your end on whatsapp and share if you also see similar issue.

[Dr_Cellophane]

We understand your frustration and apologize for the inconvenience you've experienced. We would be happy to assist you with the issue.

Please provide more details about the problem you are facing, including the model number of your Samsung device and a description of the issue.

Alternatively, you can get in touch with our live support agents for further assistance. You can reach out to Samsung customer support through our official channels.

[GhaghlkaHarsh]

It privacy features so in lock screen any social app notification can not expand if you get your answer so please tap 3 dot and accept solution

[VibeNest]

It's on home screen not on lock screen

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[VibeNest]

Hi, I have already shared an error report through the members app. See screenshot.