Original topic:

Every S23 Ultra User Should Report THIS!

(Topic created on: 01-13-2025 12:53 PM)
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s23_ultrabd
Active Level 7
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Galaxy S
Guys, it has been over 6 months, Samsung has not fixed the Sound Issue yet. People call it a "Dolby atmos issue", but in reality it is Samsung's optimization problem. They have reduced the overall sound loudness from software. Before we would able to access Engineering Mode, from where we could increase the loudness. But now samsung ha

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s also disabled that option. So there is no option left without doing report it to samsung. Before 6.1.1, my device sounded like 15pmax, but now my mother’s A35 sounds better than my S23 ultra. I want to request all the users, please do report it to samsung AGAIN! 
6 Comments
AlienSec
Active Level 6
Galaxy S
I agree on this
AlienSec
Active Level 6
Galaxy S
Done1736767642491.jpg
s23_ultrabd
Active Level 7
Galaxy S
Thanks man! I have already did report for 3 times
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Members_E2LPrUx
Beginner Level 2
Galaxy S

On My S23 ultra also i am facing same issue.

Nothing is happening with dolby atmos turned on.

Samsung need to fix it

s23_ultrabd
Active Level 7
Galaxy S
Report it to samsung.
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