Original topic:

Does anyone face heating issue while taking videos or doing video calls in s23?

(Topic created on: 05-05-2024 12:11 PM)
461 Views
vinayakapr18
Active Level 1
Options
Galaxy S
Does anyone face heating issue while taking video or while doing video calls in Samsung S23?
9 Comments
MDisMD
Active Level 2
Galaxy S
Same in S23 FE...phone heats even when in pocket
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MDisMD
Active Level 2
Galaxy S
Too much heating
0 Likes
vinu6268
Active Level 3
Galaxy S
Facing Quite bit heating issue while charging after April security patch Update!!.........even customer support are not replying properly 😞
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vinu6268
Active Level 3
Galaxy S
I hope they fixed in May patch 🥱
Sdhanapal
Active Level 5
Galaxy S
My mobile is S23. It gets heated up as I turned on hotspots through out the day. And also surrounding temperature of my area is really high. Due to these reasons S23 gets heated. One thing for sure every electronic components release heat. And it is unpredictable to check root cause to make sure hardware issue or software. Diagonse your hardware by running test available in samsung members app. Moreover call techsupport and address your issue.
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SataruGojoo
Expert Level 1
Galaxy S
Yes, I'm also facing heating issue while-
Charging
Recording video
Using camera for for a bit long duration
Even while normal usage.
Galaxy S
NORMAL WHILE VIDEO RECORDING AND VIDEO CALL
*NOT MODEL SPECIFIC
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Turn off Wi-Fi, GPS, Bluetooth, etc: Turn off unused functions like Wi-Fi, GPS, Bluetooth & Location settings when not using them.

Please follow the below steps:
Step 1: On the home screen swipe down the notification panel.
Step 2: Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Decrease the screen brightness: If your device is heating, decrease the screen brightness sometimes high brightness level may cause the heating issue.

Is there any unnecessary application running in the background?
Kindly close the background running applications in the device (Tap the left side key & close the background running application).

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> Select the third-party application from Apps> Uninstall.

Long duration of graphics-intensive gaming sessions may cause the heating issue.

Usage of mobile phones when charging may cause heating issues. So we recommend you avoid usage of mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Galaxy S

I've noticed some heating during long video calls or recording, especially in high resolution. It helps to close background apps and lower brightness. Have you tried that?

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