We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
. If you're having trouble hearing the person on the other end of your phone call.
Note: Make sure there's nothing covering the receiver at the top of the front of your device. A poorly placed screen protector is one of the most common causes of low volume or no volume during calls. Make sure the receiver grill is not blocked with dust particles. Request customer to please clean it and check.
2. Increase the call volume: During a voice call, press the volume button of your device, to open volume settings. Tap and drag the call volume bar to the left or right to increase the call volume.
3. Disable mute all sounds feature if enable: Apps>>Settings>>Accessibility>>Hearing enhancements>>Disable Mute all sounds,if enabled.
4. Check device volume settings: Apps> settings> sound & vibration> volume> Drag the volume adjustment bar left or right to increase or decrease the device volume.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
