Display issues after OneUI 6.1 Update

[Antonyee]

Hello Samsung Team, 

After updating to OneUI 6.1, I'm facing issues with my display. There's one white illuminated bar appearing in the top left corner till the front camera cutout as well as left portion of the whole screen is color distorted.

 Please check the attached screenshots for better understanding. This being a known issue in the member community portal that has been reported many times last year in 2023 : https://r2.community.samsung.com/t5/Galaxy-S/Display-of-white-illuminated-line-on-top-left-till-came... 

As well as we do have many such cases in 2024 as well where many of us faced the same after updating it to OneUI6.1. 

Reference link1 : https://r2.community.samsung.com/t5/Galaxy-S/White-bar-screen-issue-after-updating-quot-Samsung-S22-... 

Reference Link2: https://r2.community.samsung.com/t5/Galaxy-S/Solved-My-display-Issue-One-UI6-1-S22-ultra/td-p/162469... 

Please advise what can be the next steps. Already raised a ticket via member support portal. Awaiting response on that

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Antonyee]

Hi All,

Got it repaired by paying approximately 3K.

Thanks to Samsung Park Street SVC

[chubbytoad]

how did you manage to do that, the one near me is saying that it cannot be repaired, i have to pay 21k for it

[Antonyee]

@chubbytoad - Visit SVC which is big in Size and has good number of footfalls.

Steps to be followed to get free/discounted replacement:

Go to Service center >> Create a job sheet >>They will give an estimate which you can reject.

You will get a callback from customer support team once you reject the SVC estimation. Explain them the situation how and what's the sauce.

Try pushing to the senior team members and ask for discounted price.

Please note : You'll only get free/discounted replacement price from Samsung HQ if your device doesn't have any major dents and no liquid damage is detected.

Best of Luck buddy!

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