Hi guys, s23 ultra users please ignore 29th July 2026 one ui patch update, after update my display has got green line on screen immediately after update restart, I tried fix issue from samsung service centre and discussed with samsung customer care, they just refused the issue and advised me to display replacement with ₹19,800 of cost because of my mobile is above 3 years of purchase date.
Just today my s23 ultra device is also effected with green line issue and service team or informing it may take upto 20days to get my screen replacement these is really frustrated i don't have proper secondary phone as well
It seems samsung doing it intentionally with a ridiculous plan with its old customers to upgrade their phones with new gen, but they have to think that customer who owns a flagship phones of their company can plans to swith to other brand also. That's what I'm thinking now that to swith to I phone.
No such policy samsung find different reason to avoid free replacement you have to fight it send email to Samsung care send you complaint in samsung social media page fight
As you have already coordinated with the service center team regarding your device issue, they have provided you with information after physically inspecting the device, in accordance with Samsung guidelines. Please be assured that they have given you all the correct information regarding the repair process.
We suggest that you visit the service center again and submit your device for further processing. Rest assured, we will provide best-in-class services, and the repair will be carried out by trained and certified Samsung engineers. Additionally, all parts used will be genuine.
Thanks lot for your response, I have visited the official service centre and submitted the device, they inspected and find nothing physical damage or any other issues except this green line appearance on display, but the problem is my purchase date of mobile is more than 3 years, so what they advised to replace display and it will costs ₹19800. Now I have to pay ₹19800 extra for using SAMSUNG mobile more than 3 years!? And even i tried exchange in Samsung outlet also, but they are offering me only ₹15000 for this device, which i bought for ₹1,25000. Please suggest me what can I do?
