So I've got the green and pink lines on my S23 and its only going to be 2 yrs after i bought it.
When checked with the customer care in India they are responding that the display should be changed and I need ro pay the full amount since the phone was bought from Dubai. I have been a regular customer of samsung but never thought the premium S series would give me such a headache.
If there is anything I can do to solve this please respond.
Did you pay for the display change... I mean its not our fault that the lines are occuring. When i went to the customer service center almost all the people there were facing the same issue and I'm not able to get the service for free display change since I bought it from Dubai.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also ,click on 3dots in my reply section and click on accept solution. Thanks.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence. We strive to provide the best quality for our customers, and we would like to understand more about the issues you faced.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
As you have already visited the service center and they have provide you information after inspecting the device physically. According to Samsung policies, Since your product was purchased from abroad, repair will be on a chargeable basis. They will ensure you receive original parts at a genuine cost along with a service invoice.
