Original topic:

Disappointed with Samsung's Reliability: S22 Ultra Issues

(Topic created on: 4 weeks ago)
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dwyane68
Active Level 1
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Galaxy S

As a long-time Samsung user, I trusted the S22 Ultra to deliver the reliability and performance expected from a flagship device. Unfortunately, my experience has been nothing short of disappointing. Here's a timeline of the ordeal:

1️⃣ April 2022: Purchased the S22 Ultra. Within 30 days, the phone bricked during a vacation in a remote location. This disrupted my plans, forcing me to travel 100 km to the nearest service center. It took Samsung a month to replace the device, leaving me dependent on my old OnePlus 5, which I purchased in 2017.

2️⃣ November 2023: Green lines appeared on the screen. Samsung replaced the screen for free, but I had to rely on my old OnePlus 5 for over a week during the repair.

3️⃣ September 2024: The green lines reappeared. I was informed that Samsung only provides one free screen replacement. It took more than a week to get this update, further adding to my frustration.

4️⃣ January 5, 2025: I used the phone for less than one minute to shoot underwater in a pool, well within the advertised IP68 limits. Despite this, water entered the device, visibly affecting the cameras and rendering the phone completely dead.

To make matters worse, the service center took no accountability for their poor repair and compromised waterproofing. They asked me to pay half the price of the device to repair it, including replacing the screen and battery—costs I shouldn’t bear since the waterproofing failure likely stemmed from their inadequate repair work.

Despite being a flagship phone costing three times more than my OnePlus 5, the S22 Ultra has been a constant source of frustration. Meanwhile, my OnePlus 5, purchased in 2017, continues to work flawlessly. This stark contrast has left me questioning Samsung's reliability and commitment to its customers.

I even pre-reserved the pass for the upcoming S25 Ultra, hoping for a better experience. However, this ordeal has completely eroded my trust in the brand. Instead, I am now seriously considering switching to the iPhone, which has a proven track record of reliability and customer support.

Samsung, I urge you to take this feedback seriously and address these recurring issues. Flagship devices should symbolize excellence, not frustration. Customers deserve the quality and reliability they are promised.

I hope no other customers face such an experience, and I look forward to seeing how Samsung handles this moving forward.

#Samsung #S22Ultra #CustomerFeedback #Reliability #FlagshipPhones

11 Comments
Wodehouse
Expert Level 5
Galaxy S
Ever took under water picture with one plus 5 🤔
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dwyane68
Active Level 1
Galaxy S

Does it have an official IP rating 🤔?

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TROVE
Expert Level 1
Galaxy S
I’ve been using smartphones since 2010 and currently own a Pixel phone( secondary). However, last year I switched to the one of the Samsung Galaxy S24 series, and I believe it outshines brands like OnePlus, Pixel, Motorola, and other Chinese brands. When it comes to the Android ecosystem, Samsung stands out as the market leader. I would highly recommend sticking with Samsung for its reliability. My family members have also been using Samsung Galaxy S series phones since the S21 series.
Wodehouse
Expert Level 5
Galaxy S
Chinese companies are fly by night operations. Bring a new phone every 3 months. Most of Chinese phones are assembled from parts made by different companies unlike companies like Samsung, Motorola, Apple.
They mix match off the shelf components and launch the phones. Robust R&D is unheard of. R&D costs lot of money which actually increase the cost of phone. If Chinese can sell phones at dirt cheap prices it is a foregone conclusion that Chinese have no R&D to create original technology not withstanding cheap labour. Yes, they do have a R&D to clone a well known brand 😊
TROVE
Expert Level 1
Galaxy S
True!!
dwyane68
Active Level 1
Galaxy S

While it's easy to dismiss Chinese companies for lacking robust R&D, the real concern here is that a company like Samsung, which prides itself on its vast R&D capabilities, is failing to deliver a reliable flagship product despite charging premium prices.

As a customer, I paid ₹1.2 Lacs for the S22 Ultra, a device advertised with cutting-edge features and robust quality. Yet, within two years, I've faced a bricked phone, green lines on the display (twice), and a dead phone due to water damage after an official repair compromised the waterproofing. If a company with such a massive R&D investment can't guarantee basic reliability, what are we paying a premium for?

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Wodehouse
Expert Level 5
Galaxy S
I agree and have expressed my views of Samsung's apathy in another thread elsewhere. Samsung with its non chalant attitude to its customer have eroded the carefully constructed faithful customer base. The very fact that Samsung has become a brand to reckon is because of its customers which Samsung has conveniently forgotten leaving customers with no option but to switch to competition.
Samsung's customer care needs a revamp and thorough overhaul as it made customers to suffer for no fault of them. Thanks to rainbow after a security patch update. Samsung should de roster app development head to start with whose incompetence has put many customers to suffering with a green, pink lines on their flagship phones. If this continues Samsung will be where it was in 90s,a non entity. It's market share in cell phone segment space will be shared by Apple and Chinese clones circling like vultures very soon.
dwyane68
Active Level 1
Galaxy S

Agreed!!