Original topic:

Did anyone s22 plus crashed after receiving UI 7 update

(Topic created on: 10-17-2024 09:59 AM)
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RK20J
Active Level 1
Options
Galaxy S
My phone started funny yesterday morning, restarting again and again. After that it showed an update was due , but after update , the phone got worse and kept restarting. Somehow I managed to reset the phone and came back to 6.1
6 Comments
AnilKSharma
Active Level 5
Galaxy S
Be careful may be vertical line issue appears after update. Many cases reported that pink line appears after update specially in S22 series
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tooharsh4u
Active Level 6
Galaxy S
Bro one ui 7 hasn't released yet, so how could u update your s22 + to it
RK20J
Active Level 1
Galaxy S
Some update came..it killed my phone.
cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Kindly use genuine Samsung charger.
Note: We always recommend to use genuine Samsung charger for charging your device.

Disable auto restart function
There are two methods to disable auto restart function
Method 1: Navigate to apps screen and tap on Settings>>Tap on General management>>Tap on Reset>>Disable Auto restart (if enabled)>>Auto restart disabled.
Method 2: Go to "Settings">>Tap on "Battery and device care">> Tap on Three dots>> Tap on "Automation">>Disable "Auto restart at set times" if enabled

If you are facing this issue after installing any new application, then uninstall that application.
Please follow the below steps:
Navigate to apps screen and tap on Settings>>Tap on Apps>>Tap on desired app>>Tap on Uninstall>>Tap on OK.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open the Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Error report > select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support.

0 Likes
RK20J
Active Level 1
Galaxy S
What is the point ? My phone got reset and I lost all data. plz don't advice me for using samsung charger etc and best to accept that u guys must have screwed up something....what is with big companies, can't u take blame of ur own **bleep** ...
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SohamL
Active Level 2
Galaxy S
Dear Samsung Team,

Provided solution is useless, i reached out to service center 3 times then too i didnt got the solution.

I’m writing to share my frustration with the recent One UI 6.1 update on my Galaxy S22 Plus. Since updating, my phone frequently freezes, lags, and restarts on its own, making it difficult to use. As a loyal Samsung customer, I expected better quality control, especially for such a crucial update on a flagship device.

I urge you to investigate these issues and release a stable fix soon to restore performance.

Thank you for your attention.

https://r2.community.samsung.com/t5/Galaxy-S/S22-plus-is-unusable-after-6-1-update/td-p/17479704?src...
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