Subject: Samsung Galaxy S23 Camera Zoom Blur Issue After Update 6.1.1 Dear Samsung Customer Support, I am writing to express my extreme disappointment with the camera zoom blur issue on my Samsung Galaxy S23 after updating to software version 6.1.1. Despite the October security patch, this problem persists and significantly impacts the overall camera performance. I purchased the S23 as a flagship model with the expectation of capturing high-quality images. However, the blurry zoom feature makes it difficult to take clear photos at a distance, defeating the purpose of a premium smartphone camera. . I would appreciate it if you could investigate this issue and provide a solution as soon as possible. Thank you for your prompt attention to this matter. Sincerely, [Your Name] [Your Contact Information] Additional Information: * Device Model: Samsung Galaxy S23 * Software Version: 6.1.1 * Carrier: [Your Carrier] * I hope this complaint is helpful. Please let me know if you have any other questions.
As per your query, we want to inform you that Samsung has found an issue where camera images may be affected at specific zoom levels when using the 'Maximum' option in Intelligent Optimization. A software patch is has developed to address this issue, so it's important to keep your device's software updated. However, we would request you to please update your device in leteset softwere update, In case your device not get update notification yet, kindly wait for update and your issue will resolved after updating the device.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Compser> Select error report> select the appropriate issue category> Type your query and send.)
