Device model SM-G991Q (olympic edition) not receiving software updates

[Sumedha_Bhaker]

Hi my device hasn't received any software patch post july 31st 2021. I am using Samsung galacy S21 5G. Furthermore from the date of receiving this device, the application "My galaxy" has never run and it always shows Application not supported. I have been in touch with the support team and for over a month they have not resoved this issue. I tried all possible stuff with the app provided by the team but no resolution has been made till date. Please informthe suitable developers to get the app working and receiving software patches.

No patch available checked on 30th october 2021.

Please provide suitable patches for this device.

Have a look 

[JEFFINBASIL]

Try via smart swiych

[RαʝҽʂԋKυɱαɾ21]

WHICH VERSION HAVE OF MY GALAXY APP ??

[Sumedha_Bhaker]

Version available in play store 4.7.05

[RαʝҽʂԋKυɱαɾ21]

REINSTALL APP ALSO DIDN'T SOLVED YOUR ISSUE?

[Sumedha_Bhaker]

No

[_HK02_]

This should solve by reinstalling the full firmware. Use odin for that (pc required or directly go to service center and request for firmware reinstallation). If this also not solves then your phone must be in a warranty

[Sumedha_Bhaker]

Okay

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!
 
We acknowledge your query. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).

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Warm Regards,
Samsung Customer Support