Custom cards data processing issue

[Barcelo]

Everytime I am trying to create cards and set up the schedule, it shows online processing isn't responding. I have updated my device to one ui 9. Everything works fine though. Let me know from you guys. 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application >> tap on Support >> tap on Send feedback >> Tap on Send icon >> select the appropriate category y >> type your query and tap on send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[3zo1214]

Any update you got it  regarding the issue you raised it   to  samsung.com. 

I am facing too the same issue 

Online processing isn't responding. Try again ltter.

[Barcelo]

I have send error log on samsung support section. I haven't got anything except an acknowledgement message. Will update you if I get any update or resolution.